Refund Policy
Last updated: 8/28/2024
At SevenX Digital LLC, our priority is ensuring customer satisfaction with the services we provide. However, we understand that certain circumstances may necessitate a refund.
Refund Eligibility
Services Not Provided: If any contracted service has not been delivered, you may request a refund within 7 business days after the expected service delivery date.
Incomplete Services: If services are interrupted or not completed as agreed, you may request a partial refund based on the work completed up to the point of the refund request.
Billing Errors: If there is a billing error, we will correct it immediately and process the necessary refund.
Disputes: In the case of a dispute, we will seek an amicable resolution through negotiations and, if necessary, arbitration as stipulated in our contract.
Early Termination Penalty: As stipulated in the contract, in case of early termination before the first 2 months, a contractual penalty of 30% of the remaining value of the contract will be applied.
Refund Request Process
To request a refund, please contact us via email at info@sevenxdigital.com. Include in your request:
Full name and details of the contracted service.
Reason for the refund request.
Proof of payment.
We will respond to your request within 5 business days.
